The growth in IT sectors has increased the outsourcing of processes to India, through setting up of call centers.
A company phone center that is defined as a Call Center. A Call Center is part of an organization that handles inbound/outbound communications with customers handling services such as help desk, customer support, lead generation, emergency response, telephone answering service, inbound response and outbound telemarketing.
India has diverse cultures and languages where English is treated as a foreign language. So, most of the job seekers and employees from India are alien to the language which needs training. In addition to English speaking, call center training covers the skills that these companies expect from an employee or a job seeker. Therefore, most of the organizations in India are taking help from call center training institutions, with an intention to improve the skills of their employees.
From providing good customer support to the clients, the call center agents have to skill fully create an impression without breaking customer trust. To achieve this talent, contact center agents have to undergo a call-center training program. Our training can benefit in achieving skills like understanding the issue, management skills, find a solution for issue accurately, predicting the client’s mood and act accordingly. Additionally, the training helps call center agents, to improve English and American accent required for proper communication. Call center training programs makes a person employable in BPO industry.
Web Training India’s call-center training programs are customized to an individual’s need. However, sometimes special training programs are needed according to needs like new product or new service launch for which the agent might need to be trained first before handling customer’s queries.
Web Training India’s unique training program in collaborate with leading Customer Contact centers, provides a job opportunity immediately after completion of the training. On successful completion, student has 100% job opportunity. The training program features include: